Senior Operations Manager - ParkATL 

The Senior Operations Manager plays a critical role in ensuring the efficient and effective management of shuttle and fleet operations at Hartsfield-Jackson Atlanta International Airport. This position is responsible for overseeing all aspects of day-to-day operations, including coordinating schedules, managing personnel, maintaining vehicles, and ensuring compliance with safety regulations.   

As the Senior Operations Manager, you should possess strong leadership skills, extensive experience in transportation management, and a commitment to delivering exceptional service. This role requires a proactive problem solver who can thrive in a fast-paced environment and contribute to the continuous improvement of operations. 

Company Background  

Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.  

We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, Vectour Group (Vectour) is looking for you! Every member of this diverse team is essential to our success.  

Primary Duties and Responsibilities  

Facility and Operations Management: 

• Conduct daily tours of the facility to ensure adherence to all established policies and procedures. 

• Report observed structural deficiencies to the appropriate individual or entity daily. 

• Review operations logs on a daily basis. 

• Conduct daily briefings with supervisors in the absence of the Operations Manager. 

• Meet with operations staff to disseminate additional information for daily briefings. 

• Monitor daily briefings to ensure effective sharing of information. 

• Ensure all signage and space availability information is accurate and updated throughout the shift. 

Process and Compliance Monitoring: 

• Monitor departmental processes and procedures; recommend or implement revisions to maximize operational efficiency. 

• Observe hourly and management staff daily to ensure compliance with established policies and procedures. 

• Develop methods to enhance team knowledge regarding workforce management (e.g., HR guidelines, GL procedures, audit processes). 

Staff Training and Development: 

• Conduct interview sessions with hourly and management staff as needed. 

• Train incoming supervisors during their final week of training to ensure comprehensive understanding of operations duties and responsibilities. 

• Develop and update training modules for all hourly and management positions as needed. 

• Conduct weekly State of the Operation meetings with the team. 

Performance and Reporting: 

• Complete annual and quarterly appraisals for the operations team. 

• Oversee the workforce management duties and responsibilities assigned to the operations team. 

• Complete and forward the Monthly Passenger Count and Shuttle Time Sample Report to the AGM for PRM. 

• Review all assigned reports weekly/monthly before forwarding to the GM. 

Communication and Coordination: 

• Communicate with subcontractors and support departments to ensure compliance with all established requirements. 

• Follow up on inquiries regarding incident reports with the appropriate individuals or entities. 

• Disseminate authorized information to the operations team for sharing with staff and other departments as required. 

• Attend PRM prep meetings twice monthly and update on operational issues as needed. 

• Attend monthly Employee Committee meetings and assist in functions as needed. 

Employee Relations and Customer Service: 

• Conduct 1st step grievance hearings and respond (2nd step in the absence of AGM). 

• Resolve and issue written responses for employee concerns handled departmentally. 

• Ensure employee-related issues requiring escalation are forwarded to either the GM or HR, as applicable. 

• Meet with Union Officials to discuss matters of concern as needed. 

• Respond to escalated customer concerns or refer to AGM when appropriate. 

• Exercise the Three Keys to Customer Satisfaction and the Five Customer Service Behaviors to ensure successful customer interactions. 

Operational Knowledge and Support: 

• Be familiar with all aspects of each location to assist in contingency situations. 

• Maintain thorough knowledge of all areas of the parking facilities, including major roadways, interstates, landmarks, airline locations, cashier booths, lost and found, etc., for customer assistance. 

• Coordinate employee badging and DOT certifications. 

• Review and audit payroll weekly for each pay period. 

• Perform any/all duties of operations and supervisors as support or when needed in their absence. 

Qualifications & Skills  

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• License Requirement: Per DOT Regulations, you will be required to have and maintain a valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more. 

• DOT Medical Card: A Medical Examiner’s Certificate (DOT Medical Card) is required. 

• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 3rd shift and/or weekends may be a requirement. 

• Communication Skills: Comprehend simple instructions, write simple correspondence, effectively present information in one-on-one situations to customers, clients, managers, and other company employees; Must possess excellent written and verbal communication skills. 

• Mathematical Skills: Ability to add, subtract, multiply, divide all units of measurement, using whole numbers, common fractions and decimals and convert time (standard/military time). 

• Appearance: Employees must maintain a neat and clean appearance and be in complete uniform. 

Job Requirements  

• Education/ Experience - Bachelor's degree or equivalent.  

• Language Skills - Ability to read and speak English clearly (bilingual a plus).  

• Reasoning Ability - Apply common sense understanding to carry out detailed but standard written and oral instructions.  

• Software Skills: Proficient using Microsoft Office including Word, Excel, and Outlook. 

• Minimum Age Requirement: Must be 21 years of age or older 

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee may be required to occasionally lift and/or move up to 75 pounds. 

Benefits  

Vectour is proud to offer: 

• Competitive Pay 

• Advancement Opportunities 

• Medical, Dental, Vision, Disability and Life Insurance 

• 401K With Employer Match 

• 7 Paid Holidays 

• Paid Sick Leave 

• Paid Vacation 

• Great Coworkers! 

Salary  

Job Type: Full-time 

Salary: $52,000.00 per year